Novitas Insights

Standard Operating Procedures (SOPs) are important for documenting how work gets done and keeping things consistent. But an SOP is not the same as a learning experience. SOPs are for reference, not always for building real understanding or helping people do their jobs correctly. Using them as the main training tool can mask gaps until mistakes or issues surface. In our recent webinar, Eric Plunkett, Managing Director of Novitas, and Bryan Kearney, Head of Content Design & Str