Training Partner for all Systems
Novitas has designed and delivered bespoke training programmes for over 50 different business applications. Our role-based approach reduces implementation risk and ensures users are confident and ready from day one.
De-Risking Your System Implementation with a Specialist Training Partner
Implementing a new system is one of the biggest changes your organisation will face. Whether it’s SAP S/4HANA, ServiceNow, Salesforce, Oracle, or a new warehouse management system, technology is only part of the equation.
The real test comes after go-live: can people use it confidently and consistently in their day-to-day roles?
That’s where a specialist training partner adds value. Instead of generic courses, the right partner embeds within your programme to define, design, and deliver training that truly supports your people.
Designing Training for Complex System Change
Many transformation teams start with good intentions. They’ve budgeted for end-user training, included a few days of train-the-trainer support from the system integrator, and plan to share basic how-to's.
But in practice, this often leads to:
Overloaded project teams creating training materials in their spare time.
One-off classroom sessions that aren’t aligned to real roles or processes.
Users who attend training but struggle to apply it back at their desks.
The result? Slow adoption, workarounds, and a spike in support tickets just when you should be realising benefits.
How a Training Partner Adds Value
A specialist training partner embeds with your programme team and takes on clear training roles across the project lifecycle:
Training Needs Analysis
We work with process owners and SMEs to map the impact of the new system on each role. We identify who needs to do what differently on day one and where the biggest risks sit across the organisation.
Training strategy and plan
We define a realistic, pragmatic training strategy that fits your timelines and budget. This includes delivery methods, environments, and how training will support cutover and hypercare.
Role-based curriculum design
Instead of abstract system training, we design learning journeys for specific roles within your organisation. Each pathway reflects real tasks, responsibilities, and business processes.
Content development
From facilitator guides to step-by-step simulations and microlearning, we create materials that reflect your processes and terminology. All content is aligned to how your system works in practice.
Delivery and coaching
Our trainers are comfortable working alongside project teams. We can deliver training directly, or support your internal trainers with coaching, practice runs and feedback.
Post go-live support
We help monitor adoption, identify common errors, and top up training where it’s needed most. This ensures users stabilise quickly and performance improves after go-live.
Our Training Partner Approach
While every project is different, a typical engagement might look like:
Discovery & Training Needs Analysis
We review scope, timelines, and governance to define priorities. We identify impacted roles, critical processes, and training gaps.
Training strategy & design
We confirm target audiences, success measures, and constraints. We map role-based learning journeys and select delivery methods.
Content build & sign-off
We create training materials aligned to your configured system. We pilot content, gather feedback, and refine before sign-off.
Delivery & support services
We deliver structured training sessions and targeted support. We assist super users and provide hypercare during early go-live.
What Effective Training Looks Like
When training is fully integrated into your implementation, it delivers measurable impact. Users are prepared for their specific roles from day one, reducing risk at go-live and accelerating business benefit realisation.
You should expect to see:
Users completing role-critical tasks separate from go-live
Fewer support tickets linked to basic system questions
Managers reporting higher confidence across their teams
Improved data accuracy and reduced workarounds
Faster achievement of the outcomes defined in your project
Delivering this requires a partner experienced in complex programmes, with the expertise to translate change into clear, role-based learning.
How Novitas Can Help
Novitas acts as a specialist system implementation training partner, supporting organisations rolling out new systems and tech. We embed within your programme to reduce risk, accelerate readiness, & ensure role-based capability from day one.
You can expect us to:
Lead Training Needs Analysis aligned to project risk
Design structured, role-based training programmes
Build bespoke classroom, virtual, or eLearning content
Support go-live with hypercare & targeted reinforcement
Drive adoption through digital tools & ongoing support