How SAP Joule is influencing the future of SAP training

The way we interact with enterprise software is undergoing a fundamental shift. For decades, the user experience has been defined by menus, transaction codes, and complex navigation paths. But with the arrival of SAP Joule, that paradigm is changing. We are moving from a world of "clicks" to a world of "conversation." 

At Novitas, we have been closely analysing the strategic impact of SAP’s new generative AI copilot, and it is clear that Joule represents far more than just a feature update. It is a new "operating system" for the enterprise, one that promises to make every interaction with your SAP systems more efficient, intuitive, and intelligent. 

Your New AI Teammate 

Think of Joule not just as a tool, but as a savvy teammate who never sleeps. Unlike generic AI models that rely on public data, Joule is deeply embedded in the context of your business. It understands your specific role, your security permissions, and your organisation’s unique processes. 

This "business context" is Joule’s key differentiator. Whether you need to check the status of a sales order, draft a job description, or analyse supply chain disruptions, Joule allows you to perform these tasks simply by asking. It bridges the gap between insight (seeing a problem) and action (solving it), moving us toward a future of "Reason-to-Action" where the AI helps plan and execute complex workflows autonomously. 

The "Omnipresent" Advantage: Joule + WalkMe 

One of the most exciting developments we are tracking is the synergy between SAP Joule and WalkMe. 

On its own, Joule is the "brain"it provides the business logic and intelligence. With the integration of WalkMe, it gains "eyes and hands." This combination allows Joule to be truly omnipresent, travelling with the user across their entire digital workspace—whether they are in SAP S/4HANA, Microsoft Teams, or a third-party application. It transforms user support from a reactive help desk model to proactive, in-workflow guidance that anticipates a user's needs before they even ask. 

The Future of Training: Teaching Conversation 

For leaders in Learning & Development and Change Management, the arrival of Joule signals a critical evolution in how we prepare our teams. 

The old job of teaching users "which buttons to click" is becoming obsolete. As we move away from mechanical navigation, the new core competency for employees will be Prompt Engineering. The focus of training must shift to helping users understand how to ask the right questions to get the best business outcomes. 

At Novitas, we are already adapting our training methodologies to support this shift. We believe the role of the SAP trainer is evolving from a software instructor to a "Business Process AI Strategist"—someone who coaches users on how to collaborate effectively with AI to drive productivity. 

Navigating the Change 

The promise of 30% productivity gains and 80% faster task completion is compelling, but these benefits won't happen automatically. They require a strategic approach to adoption that prioritises data readiness, prompt literacy, and trust in the AI system. 

As your partner in digital adoption and change assurance, Novitas is ready to help you navigate this transformation. Whether you are just beginning to explore SAP Joule or are planning a full-scale rollout, we are here to ensure your people are ready to stop clicking and start conversing.